How Can We Help You Today?
Welcome to the BaseHolic Support Hub. Whether you are tracking an elite gear order, exploring our authenticity guarantee, or configuring a custom glove, our dedicated team is here to ensure your peak performance. Find immediate solutions below or connect with us directly.
Frequently Asked Questions
Domestic orders are dispatched within 1-2 business days and typically arrive within 3-5 business days. International shipping timelines vary by destination and are shown at checkout.
Yes. Once your order ships, you will receive a tracking link by email. You can also find shipment status under My Page.
Every glove, bat, and piece of equipment sold on BaseHolic is verified by our team before listing. If an item is ever found to be inauthentic, we offer a full refund.
Unused equipment in its original condition can be returned within 14 days of delivery. Custom-broken-in gloves are final sale once the break-in service has been performed.
Yes. Our craftsmen offer manual break-in, steaming, and lacing customization. Request it during checkout or reach out through the form below with your order number.
Select gloves support custom lacing colors and webbing styles. Availability depends on the model — contact our team and we will confirm options for your specific glove.
Bats and gloves purchased through BaseHolic Elite carry a 12-month manufacturer warranty against structural defects. Normal wear from play is not covered.
Still need help?
Our elite service team responds personally to every inquiry — no bots, no runaround.
support@baseholic.com
Mon – Fri, 9:00 AM – 6:00 PM (KST)
Within 24 hours, guaranteed